Refunds / Cancellations

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned. You must notify us of any cancellation within 7 days of receipt and you must return the item within 14 days of your purchase.

1. Please email to request a return.

2. Mail your returned item to:

Clarence Linen Ltd
Unit E Birch House
Birch Walk
Erith, Kent

3. Include in your package a signed letter stating the reason for your return and the original receipt which will allow us to allocate your case.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your item is in new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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